Customer Service
- Shipping & Delivery
- Postage and Packing Charges within mainland UK
Stock permitting, all orders will be dispatched within 24 hours of being ordered, to arrive with UK customers within seven working days. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it comes in. - STANDARD DELIVERY
- Costs £4.00 per delivery address in the UK, Monday to Friday only. Please allow up to 7 working days for your delivery although it is usually much quicker than that - please see the list of exempted postcodes below
EXPRESS 2 DAY DELIVERY (Courier) - Costs £8.50 per delivery address in the UK, Monday to Friday only.
- This guarantees delivery of your order within two working days, provided we receive your order before 11am.
Within the EU, Ireland and the rest of the world
Please contact us by email on sales@moochstore.co.uk giving us your country and postcode and we can quote for delivery
Free Postage on all orders over £40 - UK only
Delivery Schedule
U.K. Standard Delivery
Having received a valid order, moochstore will aim to dispatch your goods the same working day, or the following working day. Orders received over the weekend (after midday on Friday) will be dispatched on a Monday.
Standard Delivery orders to UK mainland addresses are sent using Royal Mail 2nd Class Mail. You should expect your order to arrive at the designated delivery address within seven working day of dispatch but usually delivery will be between 2-3 days. We cannot give a specific delivery date when using Royal Mail.
Express 2 day Delivery
Orders sent via our Express 2 Day Delivery service will usually be dispatched on the date of order and will arrive within the next two working days by courier. This applies to all orders placed by 11.00am, Monday to Thursday. You will need to sign for the delivery.
Any orders for Express 2 Day Delivery placed after 11am on a Thursday and up to 4pm on a Friday will be dispatched on Friday and delivered on Monday.
Please note that this service is ONLY available to mainland UK addresses.
Exempted postcodes are as follows:
AB31 - 38, 40 - 56
BT -all Northern Ireland
HS - all Outer Hebrides
IM - all Isle of Man
IV 1 - 28 , 30 - 32, 36,40 - 49, 51 - 56, 63
KA27, 28
KW1 - 17
PA20 - 38, 41 - 49, 60 - 78
PH4 - 44, 49, 50
ZE - all Shetland Islands
Any Channel Islands postcodes (incl. GY, JE)
Ireland - please contact us for postage costs
Please contact us for postal rates for the above postcodes at sales@moochstore.co.uk
What happens if you are out when your order is delivered?
You have the option to send your order to whatever address you choose. We cannot arrange a specific time for delivery as this is out of our hands. If you select Express 2 Day delivery a signature is required. Should delivery be attempted when you are out the courier company will leave a card. You can then contact them to rearrange the delivery or to go to their nearest depot and collect the parcel yourself.
Packaging
We are trying to do our bit to cut down on waste and we like to recycle as much as possible. This may mean that your item may be delivered in a previously used box or jiffy bag. It will be loving packaged though and helps to save the environment!
Returns and Refunds
We want you to enjoy your purchase and be happy with it but if for any reason you are not, items* in ‘as new’/'as supplied’ condition can be returned within 7 days of delivery for a full refund. Items should be returned in their original packaging and condition. *We cannot accept back earrings for hygiene reasons. Shipping costs will also be paid by moochstore if the return is a result of our error (you received an incorrect or defective item)
Please email us at sales@moochstore.co.uk or via our contact page to obtain a returns authorisation number and instructions on where to return the item. Alternatively you can call 07872 119893 or 01264 334001 and leave a message and we will contact you. We cannot accept returns unless you have a returns authorisation number.
Transaction Details
moochstore uses PayPal to process transactions online. All products advertised for sale online are subject to availability. Your payment method will be debited at time of ordering regardless of current stock availability. This ensures that the stock can be allocated to an authorised transaction once available. We reserve the right to remove, amend or modify any product, description or price at any time.
Cancelling Your Order
You may cancel your order at any time prior to dispatch, but you need to contact us as soon as possible (preferably the same day the order was placed) to enable the best chance of cancelling an order before it has left our premises. To cancel your order please email us via our contact pageor call us on 07872 119893 or 01264 334001. Please do not rely solely on e-mail to cancel an order, unless you have received a confirmation e-mail from us that your order has been cancelled.
If Your Order Is Delayed
If parts of, or your complete order, are unlikely to be delivered within 5 working days of your order being placed, we will do our best to contact you to let you know. If you have a query about an order delay, please email the address you were sent after ordering, quoting your order reference number and detailing the items you are still waiting for. We will then look into the delay as a matter of priority.
If Your Order is Incorrect or Arrives Damaged
moochstore tries to ensure that your goods arrive promptly and in good condition. If, however, your goods are damaged in any way, or they are the incorrect items, please contact us to return the goods to moochstore, and we will refund your postage and replace the items as quickly as possible. We apologize in advance for the inconvenience that this may cause you.
Privacy and Security
moochstore takes your right to privacy very seriously. All credit card transactions are carried out over a secure server, and no card details are kept on file.
PRIVACY POLICY
At moochstore we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.
We do occasionally update this Policy so please do return and review this Policy from time to time.
Information We Collect
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
i. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
ii. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase. .
iii. Information provided to us when our visitors communicate with us electronically for any reason.
Use of Cookies
Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience and, may be shared with advertisers. Pease note that no personally identifiable information is recorded.
We may also use the cookies to gather information about your general internet use to further assist us in developing or website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.
Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.
Use of Your Information
The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:
i. To provide you with information relating to our website, products or our services that you request from us.
ii. To provide you with information on other products that we feel may be of interest to you.
iii. To meet our contractual obligations to you.
iv. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for.
If you do not want us to use your data for our or third parties use then you will always have the option to object to such use.
Storing Your Personal Data
Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
i. Where we sell any or all of our business and/or our assets to a third party.
ii. Where we are legally required to disclose your information.
iii. To assist fraud reduction and minimise credit risks.
Third Party Links
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs. Please contact us if you wish to make such a request.
Contacting Us
If you have any questions or queries relating to this Privacy Policy then please contact us at sales@moochstore.co.uk.
